BRAND
XINLONGTAI
SKU
PANTS017
We cooperate with major international shipping companies and adopt different transportation methods according to needs. We usually use express services such as DHL/Fedex/USPS/4PX/YunExpress/ to deliver.
DHL: A world famous postal logistics group.
FedEx: An international express group that provides overnight delivery, ground delivery, heavy cargo delivery, document copying and logistics services.
USPS: A state-owned delivery company in the United States. Its business covers mail delivery, package delivery, cargo transportation, postal services, etc., and can provide online services.
4PX: A logistics supply chain service provider with international logistics and global warehousing services as its core, it is a professional international express public platform operator, providing international express channels and system platform services for customers and partners.
Cloud express: a professional cross-border e-commerce logistics service provider, mainly providing express services (letters or commodities); pipeline transportation; freight; logistics transportation; commodity packaging; sea transportation; automobile transportation; cargo storage and other services. It may take longer in some regions.While this is beyond our control, we will do our best to ensure that each package arrives safely and smoothly.
Shipping time We will ship within 3 business days. All shipping times from order placement to receipt are estimated at 10 - 20 days.Remote areas will incur additional logistics costs, while the delivery time will be longer, and there is also the risk of loss of goods.
We will email you a tracking number once your order ships. You can check the status of the package and detailed waybill information according to the waybill number.If you do not receive your tracking number within 5 days of placing your order, the email may be classified as spam.
If found, please contact us immediately. Regarding the tracking number, due to the time difference, it may take a few days for the express website to take effect.
If you cannot find the information, please try again later. This is normal, please don't worry.
In order to better serve our customers, we will complete the stocking according to confirming your receipt information and ship it within 1-3 working days. If there is incomplete information and it cannot be shipped/out of stock, we will contact you to replace the product.
If your order has not been shipped, you can cancel it from your account. If we have already processed your order, we may not be able to cancel the order. We also accept returns within 30 days of purchase.
To protect your rights, please make sure the address information in the order is complete and correct when placing an order. We will not compensate for any losses caused by incomplete/incorrect addresses, etc.
Due to transportation and product defect quality issues, we will refund 100%. You should contact the service department within 7 days of delivery.
If you are not 100% unconditionally satisfied, you can return the product within 30 days of purchase.
If you want to apply for a return or exchange, please contact customer service by email 15659915689@163.com, provide the order number, return and exchange card, and explain your reason. We will process your request within 2 working days.
Xinlongtai reserves the right to inspect returned merchandise to determine if the item has been worn, used, or altered. If the returned garment cannot be resold, we will charge the customer's credit card for shipping costs and return the garment to the customer. Buyers pay for shipping to return the product to us, and all exchanges are subject to shipping costs.
Once the returned merchandise arrives, a refund will be issued immediately to the credit card on file.